Customer Charter

The Customer Service Charter has been developed so we can engage with you in a more meaningful way by adopting best practices in responsible customer service. It sets our benchmarks and defines your service expectations, fostering engaged customer participation to ensure excellence from our services.

Chaudhry recruiting Agency (CRA) is committed to achieve excellence in service provision that not only attains your satisfaction but also exceeds your expectations. CRA has adopted the Customer Service Charter, launched by Chaudhry Mohammed Akram, Chairman and founder of Chaudhry Recruiting Agency which comprises the following:

Our commitment to you

• We will treat you with courtesy, respect and a smile
• You will receive high standards and fair service
• We will cater to your needs professionally and to the best of our ability
• We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
• We will provide you with service requirements, realistic expectations and completion times for each service
• You will be attended to in a timely manner
• We will reduce the number of steps required to complete a service in the easiest and most efficient manner
• We will provide you with accurate information and error-free service
• We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
• We welcome your feedback and suggestions to serve you better

Your commitment to us

• Appreciate the efforts of our employees at your service and treat them with mutual respect
• Provide identification documents when requested
• Provide the supporting documents required to complete a service
• Inform us immediately of any changes to information provided, or in case of error
• Inform us immediately of any changes that may affect our service provision
• Respond in a timely manner to queries from our employees to ensure timely service and quality

Serving you since 1975

Mail: cra@craglobal.com
Web: www.craglobal.com